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Payment, Shipping & Returns

 Payment Methods:

We currently accept payments via PayPal.

Please make sure to enter your exact billing information (first and last name, billing address, email address and telephone number).

 

Shipping Countries and Rates

We ship with UPS Express Shipping worldwide.

 

Italy - €10

EU - €25

NON EU - €30

Russia & Saudi Arabia - €50

Shipments are processed within 1-3 working days and deliveries should be expected within 3-7 working days. Factors that may delay your item include location, bank holidays, sale periods and whether your item is currently in stock in our warehouse or on the shop floor. 

 

Terms & Conditions of Returned Merchandise

Please carefully read our Terms & Conditions below to determine whether your return is eligible for a refund.

Your purchase is shipped brand new. Items that you return to spinnakerboutique.it must be in the same new, un-used condition as they were received. The item must be returned with the manufacturer boxes, all paperwork (this includes warranties and authenticity cards), parts and accessories (including dust bags) to insure full refund. Nothing should be taped to the box. Items must be sent back inside the shipping box they were received in, if in good condition, or a similar box to prevent any damage. Do not put your shoebox in an envelope (UPS envelope for example) or simply tape up your shoebox and put an address on it. This will destroy the box and thus the shoes will not be accepted back for return. Your returning goods will not be accepted if they are not sent back in their original condition and adequately protected for the return shipment. Returns not accepted will be shipped back to you at your cost.

Important note: Items found labelled as Vintage may have slights marks or smudges. These items are not pre-owned but they are from previous seasons, therefore sign of wear or ageing of leather may occur, due to the age of these goods they are classed as unique characteristics, not faults.

If the same customer returns up to 4 consecutive orders they will receive an email notification from Spinnakerboutique.it Customer Service, who in turn will assess the situation and close the customer's account. 

 

Return Process

Let us know within 5 days of receiving the merchandise. Customers who are subscribed to our website can simply log in to their account and click on the ‘orders’ page, here you’ll be given the option to request a return. Please leave a message explaining why you’d like to send your item back. This will greatly speed up the process. Customers who aren’t registered with Spinnaker can send an email to info@spinnakerboutique.it with the following information: order number, order date, full name, daytime contact number, article code/colour/description) and give a brief, accurate description of the reason for return. Once your information has been received we will send you your return shipping label and a return invoice.

Please note that all goods MUST return with a return shipping label provided by Spinnaker customer service. For non-EU customers, a mandatory return invoice will also be provided for the return shipment.

For Non-EU customers, as of 20.01.17 customers who wish to send items back will be charged 30€ per returning item. This cost will be deducted from your total refund when we receive the parcel and the goods have passed through quality control.

 

Refund Period

We will process your refund through PayPal within 48 hours of receiving the returned merchandise.

 

Import duties / customs tax information

Orders being shipped outside Europe will be subject to import tax, this tax is calculated but your local customs office. We strongly advise customers to check the tax regulations for their shipping destination before proceeding to payment. 

Some countries like the USA and Australia will charge customs tax for invoices over a certain amount, for example:

USA - orders below 800$ are not subject to tax

Australia - orders below 1000$ are not subject to tax

Please check this information before checking out.

The Authorities may ask for additional information and payment before releasing the package to the customer. If customers refuse to give the information/payment requested the package can't be delivered and it will be sent back to our warehouse. In this case a return shipping cost and refusal fee will be charged to customers.

Customs tax is not refunded by Spinnaker Boutique if an order is returned to us.

 

Return Shipping Charges

It is important to note that postage fees will be made payable to the customer if the refund is requested due to an error in the ordering process eg.wrong size, wrong color, etc.

Spinnakerboutique.it will pay the postage fees if the item arrives to the customer damaged in any way. Depending on stock availability, we will simply exchange the item, if not we will offer a full refund for unwanted items. If you receive faulty goods, please be sure to leave the plastic security tag attached, we will not accept faulty goods without the security tag.

Return shipping cost is the same as the outward shipping cost. (Where a free shipping promotion has been used, this does not apply to return shipments.

Customs tax is not refunded by Spinnaker Boutique if an order is returned to us. 

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